People Centered Quality Management is it a Myth or a Reality

Abstract

Quality management is nothing but management by establishing standards. It is the basis for improving any organisation’s activities. “If you want to perform and improve your quality, you should be trained to think right”. One can be made more creative by helping a person. There is a positive correlation between creativity, self esteem, productivity and Quality. People generally don’t even use half of their creative abilities to improve Quality. In this paper an attempt is made to define quality, its relation to creativity and productivity and various dimensions of quality to achieve strategic and competitive edge. A model is suggested to construct control and improve quality system with a framework and conditions needed for achieving people centered quality management.